Return Policy

Our Commitment to Your Satisfaction

At Eolah, we want you to love your new bag! We offer a hassle-free return policy, allowing you 30 days from the date of delivery to initiate a return or exchange.

Eligibility for Returns:

  1. Items must be in their original condition, unworn or unused, with tags and original packaging intact.
  2. A valid proof of purchase (order confirmation email or receipt) is required.

How to Initiate a Return:

  1. Contact our customer support team at  support@eolah.shop.
  2. Let us know if you would like a refund or an exchange.
  3. We will provide you with a return authorization number and detailed return instructions, including the return address.

Items to Include with Your Return:

  1. The original item, unworn and with tags attached.
  2. The original packaging.
  3. A copy of your proof of purchase.

Valid Reasons for Returns:

  1. Incorrect Item Received: If you receive an item different from what you ordered, contact us immediately for a resolution.
  2. Damaged on Arrival: If your item arrives damaged, contact us at  support@eolah.shop within 48 hours of delivery with photos of the damage. We will offer a replacement or a full refund.
  3. Faulty After Use: If your handbag becomes faulty within a reasonable timeframe after normal use, please contact us. While we do not offer a warranty, we will assess the situation and may offer repair or replacement options.

Important Notes:

  1. Change of Mind Returns: We cannot accept returns due to a simple change of mind. Please choose carefully before placing your order.
  2. Cancellation Policy: You can cancel your order before it has been processed or shipped. Contact us immediately if you wish to cancel.
  3. Sale Items and Gift Cards: Sale items and gift cards are not eligible for returns.

Exchange Process:

  1. If you wish to exchange a product, please contact us at  support@eolah.shop. Exchanges are subject to availability and our return policy conditions.
  2. If the replacement product is cheaper, we’ll refund the difference. If it’s more expensive, you’ll be responsible for the price difference.
  3. Customers are responsible for the return shipping costs.

Need Assistance?

Our dedicated customer service team is here to help with any questions or concerns about our return policy. Your satisfaction is our top priority!

Contact Information: